Google Review AI Reply Agent

An intelligent, human-in-the-loop automation that drafts Google review replies using AI, routes them for approval, and publishes them automatically — without losing brand voice.

What This Automation Does

AI-Drafted Replies

Generates warm, brand-aligned replies based on review sentiment and star rating.

Human Approval

Managers approve, edit, or ignore replies before anything goes live.

Zero Missed Reviews

Every new review is tracked, processed, and marked with a clear status.

Workflow Overview

How It Works

Fetches new Google reviews every weekday
Stores only new reviews in Airtable
AI agent drafts a brand-safe reply
Manager receives email for approval
Reply is published or ignored automatically

Integrations Used

Google Business Profile

Airtable

OpenAI (LangChain Agent)

Gmail

n8n Scheduler & Logic